Refund & Cancellation Policy

Last updated: 7th May 2025

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At Spectrum Social Squad, we understand that plans can change. This Refund and Cancellation Policy outlines our approach to cancellations for both self-funded and NDIS-funded participants for our paid events.

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1. General Refund Policy

For Self-Funded Participants:

• Full refunds will be offered if you cancel more than 7 days before the scheduled event.

• Cancellations made within 7 days but more than 48 hours before the event may be eligible for a partial refund, depending on costs already incurred (e.g., ticket purchases or venue bookings).

• No refunds will be issued for cancellations made less than 48 hours before the event, unless there are exceptional circumstances.

• If an event is cancelled by Spectrum Social Squad, a full refund will be provided, or the option to transfer the booking to another date/event.

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2. NDIS Participants

Spectrum Social Squad is not a registered NDIS provider, but we welcome participants who are self- or plan-managed and using their NDIS funding to attend our events.

We follow the NDIS Short Notice Cancellation Policy:

• If you are using NDIS funding and cancel with less than 7 days’ notice, we reserve the right to charge the full fee of the scheduled service, in line with the NDIS Price Guide.

• Cancellations made with more than 7 days' notice will not incur any fee.

We encourage NDIS participants to discuss cancellations with their plan manager or support coordinator to ensure claims align with their funding plan.

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3. How to Cancel

To cancel your attendance, please email us as soon as possible at:
📧 spectrumsocialsquad@hotmail.com

Please include your full name, the event name and date, and whether you are self-funded or using NDIS. We will confirm receipt and eligibility for a refund (if applicable).

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4. Exceptional Circumstances

We understand that life is unpredictable—especially for those managing health or support needs. If a genuine emergency prevents you from attending, please contact us. We'll do our best to offer a fair and compassionate resolution.

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5. Questions or Concerns?

We’re here to help! If you have any questions about this policy or need assistance with a cancellation, please reach out:
📧 spectrumsocialsquad@hotmail.com